Dr. Kumar Dahal

Sherman, Texas,75090 · (903) 209-9176 · dahal48@gmail.com   

Dr. Kumar Dahal is a distinguished educator and manager with over 14 years of experience teaching at schools and universities, complemented by a robust background in various managerial roles. Holding a Doctorate in Business Administration (DBA) specializing in Business Intelligence and Data Analytics, he is committed to leveraging his strategic planning, leadership, and advanced data analysis skills to drive organizational growth and innovation. His extensive teaching experience has honed his ability to develop and implement innovative teaching methods, significantly enhancing learning experiences and outcomes.

Dr. Dahal's short-term project accomplishments have equipped him with a versatile skill set crucial for effective management and teaching. These experiences have provided him with practical insights into operational efficiency, stakeholder management, and strategic development, which are invaluable in academic and managerial settings. His proven ability to lead, innovate, and drive improvements ensures he is well-suited for any managerial position and committed to making significant contributions as a professor in the field of education.

Experience

General Manager

Valero Store, Sherman, Texas, USA
  • Increased operational efficiency by 20% and reduced costs by 15% through a comprehensive renovation of operations.
  • Elevated sales by 25% and staff productivity and satisfaction by 30% via strategic training and initiatives.
  • Reduced inventory waste and optimized stock levels by implementing innovative inventory management techniques.
  • Developed and executed a customer loyalty program to enhance customer retention, resulting in an 18% increase in repeat business.
Jun 2016 - Dec2023

Project Manager/Head

Skills to Earn P. Ltd., Lalitpur, Nepal
  • Increased operational efficiency by 20% and reduced costs by 15% through a comprehensive renovation of operationsDirected the planning, execution, and closure of over 20 diverse client projects, achieving a 95% success rate in meeting project deadlines and stakeholder satisfaction..
  • Excelled in stakeholder and risk management, aligning project goals with stakeholder expectations and reducing project risks by 30% through effective strategies.
  • Cultivated a culture of continuous improvement, enhancing project outcomes and team performance metrics by 20%.
  • Implemented cutting-edge technology solutions for project management, increasing team collaboration and efficiency by 20%.
Jul 2013 - Nov 2015

Operation Manager

SIXT Rent a Car (Nine Nepal) Kathmandu, Nepal
  • Enhanced operational workflows, leading to a 15% increase in efficiency and a 25% improvement in customer service excellence
  • Directed cross-functional teams, improving service standards and compliance, resulting in a 10% increase in operational goal achievement.
  • Enhanced fleet utilization by 20%, optimizing resource management and scheduling and reducing idle fleet time.
  • Improved customer satisfaction scores by 25% through targeted training and customer service initiatives, directly impacting repeat business and customer loyalty.
Feb 2010 - Jun 2013

Chief Executive Officer (CEO)

Way to World Education Services, Kathmandu, Nepal
  • Spearheaded business strategy development, resulting in a 50% increase in company growth and a significant enhancement of market presence within two years.
  • Expanded services and partnerships, growing the customer base by 40% and introducing three new services, contributing to a broadened market reach.
  • Introduced technology-driven solutions to streamline operations, improving service delivery efficiency by 30%.
  • Led market expansion strategies, successfully entering two new international markets and achieving a 35% increase in international customer base within two years.
Jan 2008 - Jan 2010

Public Relations Officer

Sydney Express Education Consultancy, Kathmandu, Nepal and Sydney, Australia
  • Enhanced media relations, securing a 30% increase in positive media coverage through strategic outreach and engagement.
  • Boosted event attendance by 40% through effective promotional campaigns and community engagement efforts.
  • Expanded the consultancy's digital footprint, growing social media followers by 35% through targeted content strategies.
  • Achieved a 20% improvement in stakeholder satisfaction by implementing feedback mechanisms and enhancing communication channels.
Jan 2006 - Dec 2007

Sales & Marketing Executive

Surya Nepal Pvt. Ltd., Kathmandu, Nepal
  • Executed sales strategies that increased market share by 15% in highly competitive segments.
  • Led marketing campaigns that doubled brand visibility and increased customer engagement by 20%.
  • Built key relationships, achieving a 40% increase in repeat business and securing long-term contracts with major clients.
  • Initiated a digital marketing campaign that resulted in a 30% boost in online engagement.
Jan 2003 - Dec 2005

Short-term Projects and Accomplishments

Human Resource Manager

Index Furniture, Lalitpur, Nepal
  • Developed HR Strategies: Formulated and implemented strategic HR policies to streamline recruitment, retention, and employee development processes.
  • Recruitment and Training: Successfully recruited and onboarded over 50 employees, ensuring they were adequately trained and integrated into the company culture
  • Performance Management: Designed and executed a performance appraisal system that improved employee productivity by 20%.
  • Employee Relations: Fostered a positive work environment through regular employee engagement and conflict resolution initiatives.
  • Compliance and Policy Implementation: Ensured compliance with local labor laws and regulations, updating company policies to reflect legal requirements.

Sr. Client Servicing Executive

Alternative Creation Nepal, Kathmandu, Nepal
  • Water Tank Advertisement Development: Led the creative team in developing an innovative advertising campaign for water tanks, resulting in a 15% increase in product sales.
  • Client Relations: Maintained strong relationships with key clients, ensuring their needs and expectations were met through exceptional service delivery.Excelled in stakeholder and risk management, aligning project goals with stakeholder expectations and reducing project risks by 30% through effective strategies.
  • Project Management: Managed multiple projects simultaneously, ensuring all deliverables were met on time and within budget.
  • Market Research: Conducted market research to identify consumer needs and preferences, informing the development of targeted advertising strategies.

Marketing Officer

News 24 Television Kathmandu, Nepal
  • Launch of the TV Channel: Coordinated all marketing activities, which played a crucial role in the successful launch of News 24 Television.
  • Marketing Strategies: Developed and implemented comprehensive marketing strategies that increased brand awareness and viewer engagementected cross-functional teams, improving service standards and compliance, resulting in a 10% increase in operational goal achievement.
  • Advertising Campaigns: Created and executed advertising campaigns across various media platforms, boosting viewership by 25%.
  • Event Planning: Organized and managed promotional events that attracted significant media attention and public interest.

Human Resource Officer

Life Care Hospital (Part-time), Kathmandu, Nepal
  • HR System Setup: Established an effective HR system, including recruitment, onboarding, and performance management processes.
  • Conducted Interviews: Led the recruitment process for doctors, nurses, and other hospital staff, ensuring the selection of highly qualified candidates.
  • Training and Development: Implemented training programs to enhance the skills and knowledge of hospital staff, contributing to improved patient care.
  • Employee Retention: Developed employee retention strategies that reduced staff turnover by 10%.

Education

Doctor of Business Administration (DBA) in Business Intelligence and Data Analytics

Westcliff University, Irvine, CA

Research Publication: IMPACT OF DATA-DRIVEN DECISION MAKING ON SMALL GROCERY RETAIL STORE BUSINESS OPERATION: A CASE STUDY APPROACH

Apr 2024

Masters in English Literature (MA)

Tribhuvan University, Kathmandu, Nepal

Dec 2013

Bachelor of Business Administration (BBA) in Marketing

Purbanchal University, Biratnagar, Nepal

Dec 2009

Skills

Technical Skills
Technical Skills
Leadership Skills

Programming Languages
Languages

Awards & Recognitions